Capabilities
Culture Assessments
The results of the Culture Risk Assessment provides clients with data in the following areas:
- Roadblocks in the current culture. Where in the organization are negative perceptions influencing behavior? What is the nature of the negativity? For example, negativity caused by poor interpersonal relations can generate different risks than negativity generated by frustrations in the inability to do one’s jobs.
- Personal Values. What motivates employees? Understanding the personal values of employees helps frame effective solutions by understanding what it takes for associates to feel whole at work, and therefore more productive and less frustrated.
- Desired Culture. Understanding what associates feel is essential for the organization to be a high-performance creates a vocabulary for subsequent training and communication. For example, leadership may be seeking more innovation but if employees identify open communication and employee recognition as desired culture values, these issues may be necessary to address as foundations before innovation can be achieved.
Focus Groups and Interviews
With results of the Culture Risk Assessment in hand, Skout will conduct focus groups at key locations. The objective of the focus groups is to provide depth to the data revealed in the CRA through anecdotal stories and the factual framing of issues and challenges.
At each location separate focus groups will be held with various levels of employees as well as by key job functions or departments.
Recommendations Report
Skout will prepare and present a comprehensive report that presents analysis of the survey results in combination with the anecdotal data from the focus groups.
The report will focus on these key areas:
- Linking assessment results to data from Employee Opinion Surveys to help determine root causes of identified issues.
- Recommended steps to better align sub-cultures (functions and organizational units) to their tasks and roles to reduce tension and increase productivity.
- Recommended initiatives the organization can undertake to create a long-term culture monitoring and intervention process, including communication and skills training at a corporate and local work group level.
- Identification of areas that link compliance with business performance issues that impact both the bottom line as well as the ethical climate.
Representative engagements include:
- Web-based culture assessment for global financial services firm. Survey went to 50,000 employees in 100 countries in 14 languages. Data provided insights to senior leadership as to both common values risks across the enterprise as well specific issues within key demographic groups.
- Web-based culture assessment across 2,200 employees of a division of a global defense contractor and Management Drives workshops with Executive Staff and senior leadership teams. Results used to guide task force to restate core values and frame action items and agenda for local training and workshops to improve efficiency and productivity.
- Global web-based culture assessment for major software company rebuilding ethics and compliance program in accordance with mandate from Deferred Prosecution Agreement.
- Global web-based culture assessment for global manufacturing company with commercial and government divisions. Analysis used in reformulation of core values and as foundational learning objectives in leadership training program.
